Privacy Policy

Last updated: February 22, 2026

ModbusSim ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (modbussimulator.com) or use our software, Modbus Poll Simulator.

1. Information We Collect

a) Information You Provide

• Purchase Information: When you buy a license, we collect your full name, email address, and optionally your phone number. This information is required to generate and deliver your license key.
• Support Requests: When you contact us via email, we collect your name, email address, and the content of your communication.

b) Information Collected Automatically

• License Activation: When you activate the software, your machine identifier (a hardware-derived hash) is sent to our server to bind the license to your device. We do not collect personal files, browsing history, or any data from your computer beyond this identifier.
• Website Analytics: We may collect standard web server logs including IP address, browser type, referring page, and pages visited. This data is used solely for website performance monitoring and is not linked to personal identity.

c) Information We Do NOT Collect

• We do not store credit card numbers, bank account details, or UPI IDs. All payment processing is handled by our third-party payment partner (Razorpay).
• We do not collect or transmit any Modbus data, device configurations, or industrial process data from the software.
• We do not use cookies for advertising or tracking purposes.

2. How We Use Your Information

• License Delivery: To generate and send your license key to your email address.
• License Activation: To verify and bind your license to a single machine as per the license terms.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Product Updates: To notify you about important software updates or security patches (only if you have opted in).
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following cases:

• Payment Processor: Your payment details are processed directly by Razorpay. We receive only confirmation of payment status — not your card or banking details. Razorpay's privacy policy governs their handling of your payment data.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

4. Data Storage & Security

• Your data is stored on secure servers with restricted access.
• License keys and purchase records are stored in an encrypted database.
• We use HTTPS encryption for all data transmitted between your browser/software and our servers.
• We retain purchase and license data for as long as your license is active, or as required by applicable tax and business regulations.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to our legal obligations (e.g., tax records).
• Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at [email protected].

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our software and website are intended for professional use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. Continued use of our website or software after changes constitutes acceptance of the updated policy.

9. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: [email protected]
• Address: ModbusSim, Pune, Maharashtra, India